Cancellation Policy

📄 Cancellation Policy

Effective Date: July 26, 2025

1. Overview

This Cancellation Policy outlines the terms under which customers may cancel their purchase from our website. We are committed to transparency and ensuring you fully understand our cancellation rules, especially as they apply to digital products.

2. Digital Products

Due to the nature of digital products, all sales are final and non-cancellable once the product has been downloaded, accessed, or delivered. This includes but is not limited to:

Digital downloads (eBooks, images, templates, PDFs)
Online tools, access keys, or licenses
Instant access products

Why cancellations are not allowed for digital goods:

Once a digital product is delivered, it cannot be returned or “un-accessed.” This policy is in place to protect the intellectual property and to prevent unauthorized distribution.

3. Order Errors

If you believe there was an error in your order (e.g., duplicate purchase or technical issue), please contact us within 24 hours of the purchase at:
📧 Email: [your email]
📞 Phone: [your phone number] (optional)

We will evaluate each case individually and may offer a solution or replacement, but we do not guarantee cancellations or refunds.

4. Subscription Services (if applicable)

If you offer recurring subscriptions (like monthly access to digital content or tools):

You may cancel your subscription at any time before the next billing cycle.
After cancellation, you will continue to have access until the end of the paid term.
No partial refunds are issued for unused portions of a subscription.

5. Unauthorized Cancellations or Chargebacks

Initiating chargebacks without contacting us first may result in:

Permanent suspension of your account
Blocking access to previously purchased digital products
Legal action if necessary

6. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time without prior notice. The updated version will always be posted on this page.

Need Help?
For any questions, feel free to contact us:
📧 Email: desigmartai@gmail.com