Refund Policy - Desigmart

Effective Date: July 27, 2025

We truly appreciate your trust in us and want you to feel confident in every purchase. We also believe in being transparent and fair about our refund process — especially because we sell digital products that are delivered instantly.

1. General Policy

Because digital products are instantly accessible upon purchase, we do not offer refunds once a product has been downloaded, accessed, or delivered.

This is a standard industry policy to prevent misuse or unauthorized sharing of our content. We kindly ask that you double-check product descriptions, previews, and compatibility before making a purchase.

2. Exceptions — We’re Here to Help!

We understand that mistakes happen, and we always want to help when we can. You may be eligible for a refund in the following rare situations:

You purchased the same item more than once by mistake
You were charged twice for the same transaction
The file is completely corrupted or non-functional, and our support team is unable to resolve the issue
You never received the download link, and we cannot provide it manually

📩 Please contact us within 7 days of your purchase at:
Email: [your email]
Include your order ID and a brief explanation of the issue.

Note: We do not offer refunds if you:

Simply changed your mind

Decided you no longer need the product

Thought it was something else (please read product details before buying)

Lack the software or tools required to use the product (we mention compatibility wherever necessary)

3. Disputes & Chargebacks

Before initiating a chargeback or dispute with your bank or payment provider, please contact us. We genuinely want to resolve any issues — fairly and professionally.

Unauthorized chargebacks without communication may result in:

Loss of access to your purchased products
Ban from future purchases
Legal steps in severe cases

4. Exchanges or Replacements

If a file is not working as expected, we’ll do everything we can to fix it or send a working version. Your satisfaction matters, and we’re just one email away from making things right.

5. Final Thoughts

We’re real humans behind this website — and we pour love into every product. All we ask in return is honesty and understanding. If something’s wrong, let us know, and we’ll treat you the same way we’d want to be treated — fairly and respectfully.

Need help?
📧 Email: desigmartai@gmail.com